Privacy Policy

We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, HyperHour follows different principles in accordance with worldwide practices for customer privacy and data protection.

We are aware that we store very sensitive and business critical data and take our customers privacy extremly seriously. All customer data is stored in databases hosted in professional high-security data centers. Server access is limited to the in-house senior administrator team, who are bound to Non-Disclosure Agreements. Database access is strictly limited to maintainance events and all server access is audited regularily.

• We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.
• We use state-of-the-art security measures to protect your information from unauthorized users.

CONSENT

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding HyperHour products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from HyperHour.

ACCESS

Once you subscribed, we will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time in your protected area. There, you can:

• View and edit personal information you have already given us.
• Tell us whether you want us to send you marketing information.
• Sign up for electronic newsletters about our services and products.

SECURITY

HyperHour has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

HyperHour strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Canada.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

ENFORCEMENT

If for some reason you believe HyperHour has not adhered to these principles, please notify us by email at support@hyperhour.com, and we will do our best to determine and correct the problem promptly.

ELECTRONIC PRODUCT REGISTRATION

When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit your protected area, and edit any of the Personal Information in your profile.

CUSTOMER PROFILES

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across HyperHour.com, allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your Registration ID to identify yourself.

WHAT WE DO WITH THE INFORMATION YOU SHARE

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

HyperHour will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on HyperHour or the site; (b) protect and defend the rights or property of HyperHour and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of HyperHour, its Websites, or the public.